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PRIVACY POLICY
The Melbourne Minute takes your privacy seriously and all staff have undertaken rigorous training on privacy. Each staff member has signed an NDA to protect you and your information.
Additionally, all clients are provided with a Confidentiality and Ownership of Intellectual Property Agreement, which outlines our internal processes.
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If you have any questions in regard to our privacy policy, do not hesitate to contact us.
Privacy Policy of The Roberts Family Trust t/as The Melbourne Minute ABN 97 970 679 955
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(A COMPANY INCORPORATED IN AND TRADING IN, AUSTRALIA)
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IN THE CONDUCT OF ITS BUSINESS AND THE WEBSITE
​LAST UPDATED 10 September, 2022.
​This Privacy Policy outlines how we protect your personal information while collecting, using and disclosing this information and it will apply to any information given by you when using our services.
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​We are committed to protecting your personal information in accordance with Australian legislation and in particular the National Privacy Principles under the Privacy Act 1988 (Cth) (as amended by the Privacy Amendment (Private Sector) Act 2000 (Cth)).
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What information is collected?
We only collect information which we consider necessary for us to provide our services to you.
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This information may include:
- Your name, address and contact details.
- Credit card details
- User IDs and passwords
- The services provided to you
- Records of correspondence between you and us
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How is your information collected?
The ways we may collect your personal information are:
- Directly from you by person, telephone, or in writing (by email or otherwise)
- From third parties such as related companies and our service providers
- From companies described under “Disclosure of your information”
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How is your information used?
We only use your personal information for the purposes of providing services to you and for related, internal management purposes including:
- To process and fulfill your requested services
- To manage our services including customer service and billing
- To develop and improve our services
- To conduct surveys to determine your use and satisfaction with our service
- To generate statistics
- To promote and market our services
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Disclosure of your personal information
We may disclose your personal information to third parties (individuals and/or organisations), for example:
- (Company) and (Company) bodies corporate
- Advertisers of (Company)
- Outsourced service providers including professional advisers, marketing and promotions and information and technology advisers
- Government and regulatory authorities as required by law
Other than the above, we shall not disclose your personal information to a third party unless one of the following applies:
- You have consented
- It is required or authorised by law
- It will prevent or lessen a serious and imminent threat to somebody's life or health
- It is reasonably necessary for law enforcement or
- It is necessary to investigate a suspected unlawful activity.
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Accessing and updating your information?
If you wish to access and/or update your personal information, please contact us by email or telephone.
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What if you choose not to provide us with your personal information?
If you choose not to provide to us information requested by us, we may not be able to provide you with our full services.
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Any concerns, queries or requests?
Should you wish to discuss a breach of your privacy or any aspect of this Policy, please forward your request, complaint or query by email to the contact person set out below. We shall endeavor to respond as soon as possible.
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Changes to this Privacy Policy
We reserve the right to amend this Privacy Policy at any time in accordance with our requirements and the law. Any amendments will be updated on our website. Please access our website regularly to ensure that you have our most recent Privacy Policy.
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To Contact Us:
Stephanie Roberts
The Melbourne Minute
Email: stephanie@themelbourneminute.com
Mobile: + 61 410 034 859